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Support & FAQ

Please read the "Frequently Asked Questions" section at the end of the page before sending a support request.

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Support

I have a problem and need help!

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Hi, thank you for taking the time to send a support request!

Please fill out the form below as detailed as possible. This will enable us to track down the error and help you faster.

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What´s your e-mail address?

The support team will reply to this e-mail address.

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What device are you playing on?

Please select the one closest to your device. If your device is not included in the list please mention it in the details section at the end of the form.

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Have you been looking for an answer in the "Frequently Asked Question" section at the end of the page?

Maybe the answer you need is already there. Give it a try and go to the FAQ section now.

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Detailed description

Please describe the error you experienced as detailed as you can. This will help us to track down the error and fix it. Usually the most helpful information is what happened just before and after the error occurred.

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Frequently Asked Questions (FAQ)

Can I play this game on Facebook?

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You can play it on any of the following platforms.

  • Facebook (NEW)
  • iPhone
  • iPad
  • Mac
  • Android
  • Windows Phone
  • Windows Tablet
  • Windows Pc
  • Amazon
  • BlackBerry
  • Samsung Store
  • Tizen Phones

The game hangs or freezes on my BlackBerry Passport.

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Please try setting the quality to medium or low in the game settings (the "cog" icon button on the main menu).
Some users have reported that this fixed the error for them.

When will this be fixed?

Unfortunately our game engine provider (Unity) has dropped Support for Blackberry. We have already offered them payment for a fix but they declined (it's not a question of money - they dropped BB for good). We are trying to get this fixed on our own but without their help it may never be resolved completely.
This issue is limited to the BlackBerry Passport. There are no issues with Q10, Q5, Z10 or Z30 devices. You may consider using one of these (if you have one).